Q & A QUESTION and ANSWERS

Here are some frequently asked questions about our payment service.
If you have any other questions, please feel free to contact us.

Questions for payment service

  • What kind of payment method do you have?

    It would be credit card payment. Please contact us for other methods as we have tie-up service with them.

  • Which card brands do you accept?

    The available card brands may depend on the screening process result.

  • Is it possible to make a payment with a smartphone or tablet?

    It is possible to make a payment with a device (smartphone, tablet, stc.) as long as it can access our payment page.

  • Is it possible to make recurring payments such as subscription fee and monthly fee?

    Yes, you can use it by setting up the amount for the first time, as well as the second and subsequent times and monthly payment date.

  • Is there a restriction to transaction amount (minimum and maximum usage)?

    The max transaction limit may depend on the service to be sold.
    Please consult with us if you plan to sell a high-value service of 200,000 JPY or more.

  • Is it possible to use a credit card that was issued abroad?

    Yes, you may use a credit card that was issued abroad.

  • Is there a admin page for payment service?

    Each contracted merchant will have a dedicated admin screen and it has functions such as link generation, payment confirmation, cancellation, invoice download and so on.

  • Is it possible to use a shopping cart of other companies?

    It is possible as long as the payment page is set to AquaGates.

  • How long does it take for credit card payment authentication?

    Authentication is reflected almost on a real-time basis. (It may take longer depending on communication environment you use)

Questions for application and contract

  • How do I make an application?

    Please contact us with the Enquiry form or call us and then submit application form and required documents.

  • What are the required documents to apply?

    The required documents will be as follows ① Application form ② Copy of Certified Registration of Company ③ Identification documents of company representative (driver's license, etc.) (※ Scan data of documents can be accepted ). Please refer to the " Application of flow " for more information.
    Please check the " your application of flow " for more information.

  • How long does it take from application to get on-board?

    It can be available earliest on the same-day of application (depending on situation it may take few business days)

  • How much are processing fee and initial installation cost?

    It would depend on usage, therfore please contact us first.
    Please click here for Enquiry form.

  • Is there a screening at the time of integration?

    We do have a screening process, however AquaGates has a record of accepting a wide range of services. Please do contact us for more information.

  • Is it possible to apply without having my own website?

    It is still possible to apply. However, we will need to check the service content first, so please do contact us first.
    Please click here for Enquiry form.

  • I have multiple sites, do I need a contract for each one?

    You can apply for additional sites after concluding a contract.

  • Can a sole proprietor use it?

    Yes, sole proprietor may use our service.

  • Will there be any support until installation?

    We will support you not only before installation but also post-installation. Please feel free to contact us for any questions.

Questions on after contract

  • Could you tell me how do I check sales?

    You can check sales on the administration screen provided.

  • Could you tell me a cycle of sales payment (fund transfer)?

    It would depend on usages, therefore please contact us first.
    Please click here for Enquiry form.

  • Can I process order cancellation?

    You can easily perform processing of cancellation on your administration screen.

  • Do you have a user support related to the credit card payment?

    We have contact points for users regarding credit card payment (Inquiries from users regarding services and refunds are dealt with each merchant).
    Please click here for Enquiry form here.

Inquiry about
AquaGates service

Inquiry by phone

050-3490-4900

Reception hours (10: 00-18: 00 weekdays)

Inquiry by E-mail

Inquiry form